FAQs

What is your turn around time?

Current turn around time(processing time) is 7-10 business days. Please be advised business days do not include Saturday, Sunday, or Holidays. Our turn around time allows for unexpected weather out of our control. We do have ready to ship items which as we try our best to ship as soon as possible.

Do you accepts refunds or exchanges?

Due to each item being hand made and made to order, we do not accept refunds or exchanges.

What if there is something wrong with my order?

If there is an issue with your order, please contact us via email at gypsyowljewels@gmail.com within 24-48 hours of your order arriving. This includes any damaged or missing items.

Returned to sender or Nondelivery

If an item is returned due to wrong address, insufficient address, etc. the buyer will be responsible for paying the reship fee of $5. No refunds will be issued. Please check you address at checkout.

What is the sizing of your shirt?

All of our shirts are unisex. We use primarily Tultex brand at this time as well as Bella Canvas and Gildan. When ordering bleached items, bleaching patterns will vary with pattern and color. We bleach the front and back of our shirts in a swirl pattern then box out the design. Some shirts listed on sight have a different pattern due to previous inventory. No two shirts will be exactly the same as they are bleached by hand.

What if I don’t see something I want?

We also do custom orders. We have a storefront in Ringgold, GA where we bleach all of our shirts and also where we have about 10 other vendors where there products may be featured as well. Please send us an email if you would like a custom design. Email is gypsyowljewels@gmail.com or feel free to text an image to 423-580-6598.

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